Customer Terms & Conditions

1. Posting Transport Jobs

1.1 Job Listings

When posting a job on ShipTo, you must:

• Provide accurate and complete information about the items to be transported
• Specify correct collection and delivery locations
• Include realistic timeframes and scheduling requirements
• Upload clear photos of items (if applicable)
• Declare any special requirements (e.g., tail-lift, fragile items)
• Disclose any hazardous or restricted items in accordance with UK regulations

1.2 Prohibited Items

You may NOT post jobs for transporting:

• Illegal goods or substances
• Weapons, explosives, or dangerous materials (unless properly declared and compliant)
• Living animals (except with specialist transporters who confirm capability)
• Perishable goods requiring specific licensing (unless disclosed)
• Items with total value exceeding £5,000 without special arrangement
• Cash, negotiable instruments, or precious metals/stones

1.3 Job Accuracy

You are solely responsible for the accuracy of your job listing. Significant discrepancies between the listing and actual job (e.g., item size, weight, access requirements) may result in additional charges or job cancellation by the Transporter.

2. Bidding & Quotes

2.1 Receiving Bids

Once your job is posted:

• Registered Transporters will submit bids with their proposed price
• You can view Transporter profiles, reviews, and ratings
• You can communicate with Transporters via our messaging system
• You are under no obligation to accept any bid

2.2 Communication Before Acceptance

IMPORTANT: Before accepting a bid, you should:

• Ask questions about the Transporter's experience and capabilities
• Clarify any uncertainties about the job requirements
• Confirm insurance coverage and vehicle suitability
• Discuss any special requirements or concerns

Note: Do NOT share direct contact information (phone numbers, personal email addresses) before accepting a bid. Use ShipTo's messaging system for all pre-acceptance communication.

2.3 Accepting a Bid

When you accept a bid:

• You enter into a binding agreement with the Transporter
• Your full contact details are shared with the Transporter
• The job is marked as "Accepted" and removed from public bidding
• Payment becomes due (see Payment section below)

3. Payment Terms

3.1 Payment Process

ShipTo uses a two-stage payment process for your security and convenience:

3.2 Payment Amount

The deposit paid via PayPal includes the ShipTo service fee:

Example:

• • Transporter's quote: £100
• • ShipTo platform fee (15%): £15
• • Total you pay: £115
• • Deposit via PayPal (to ShipTo): £15
• • Balance to Transporter (on delivery): £100

Important: The deposit amount and payment terms will be clearly shown before you confirm the booking.

3.3 Deposit Payment Methods

We accept deposit payments via PayPal, which includes:

• PayPal balance
• Debit or credit cards (processed through PayPal)
• PayPal Credit (where available)

3.4 Remaining Balance Payment

Payment of the remaining balance is made directly to the Transporter. You should agree on the payment method with your Transporter, which may include:

• Cash on completion
• Bank transfer
• Card payment (if Transporter has card facilities)
• Other methods as mutually agreed

ShipTo does not handle or process the remaining balance payment.This is arranged directly between you and the Transporter.

3.5 Payment Issues

Deposit Issues: If your deposit payment fails, you may retry or use an alternative PayPal payment method. Contact details will only be shared once the deposit is successfully processed.

Remaining Balance Issues: Any disputes regarding the remaining balance should be resolved directly with the Transporter. Non-payment may result in negative feedback and affect your ability to use the platform.

4. Your Responsibilities

4.1 Before Collection

• Ensure items are ready for collection at the agreed time
• Prepare items securely for transport (unless agreed otherwise)
• Provide clear access instructions and any special requirements
• Be available or arrange for someone to be present during collection
• Provide accurate contact information

4.2 At Delivery

• Ensure someone is available to receive the delivery
• Inspect items immediately upon delivery
• Report any damage or issues to the Transporter before signing off
• Provide delivery confirmation when satisfied

4.3 Insurance

Important: Transporters carry their own insurance, but levels of coverage vary. You should:

• Verify the Transporter's insurance coverage before accepting a bid
• Consider additional insurance for high-value items
• Understand that ShipTo does not provide insurance coverage

Disputes regarding damage or loss should be resolved directly with the Transporter and their insurance provider.

5. Cancellations & Changes

5.1 Before Bid Acceptance

You may:

• Edit or delete your job listing at any time before accepting a bid
• Decline bids without penalty
• Close the listing if you no longer need the service

5.2 After Bid Acceptance

Once you accept a bid, you have entered into a contract with the Transporter:

• Cancellations should be discussed with the Transporter directly
• The Transporter may charge a cancellation fee (at their discretion)
• Repeated cancellations may affect your account standing
• For changes to job details, contact the Transporter immediately

5.3 Transporter Cancellation

If a Transporter cancels after accepting, you may post a new job or accept another bid. ShipTo is not liable for Transporter cancellations, but repeated cancellations by a Transporter may result in their account suspension.

6. Reviews & Feedback

After job completion, you may:

• Leave a rating (1-5 stars) for the Transporter
• Write a review describing your experience
• View reviews left by the Transporter about you

Reviews must be:

• Honest and based on your actual experience
• Professional and respectful
• Free from offensive, defamatory, or discriminatory language
• Related to the specific transaction

ShipTo reserves the right to remove reviews that violate these guidelines or our Terms and Conditions.

7. Disputes & Resolution

7.1 Between You and the Transporter

Disputes should be resolved directly between you and the Transporter. ShipTo is not a party to your transaction and cannot be held liable for disputes, but we encourage:

• Open and respectful communication
• Documentation of the issue with photos and messages
• Reference to your agreement and any relevant terms
• Good faith attempts to reach a resolution

7.2 ShipTo's Role

While we cannot resolve disputes, we may:

• Provide message history for your reference
• Investigate if Terms violations are reported
• Take action against users who violate our policies

7.3 Reporting Issues

If you believe a Transporter has violated ShipTo's Terms or engaged in fraudulent behavior, please report this to [email protected] with relevant evidence.

8. Privacy & Data Sharing

8.1 Before Bid Acceptance

Your full contact details (phone number, full address) are NOT visible to Transporters. They can only see:

• General collection/delivery areas (postcodes)
• Your display name
• Job details and photos

8.2 After Bid Acceptance

Once you accept a bid, the Transporter receives your full contact information necessary to complete the job, including phone number and exact addresses.

9. Account Good Standing

Your account may be suspended or terminated for:

• Posting false or misleading job information
• Repeated cancellations or no-shows
• Abusive or threatening behavior toward Transporters
• Attempting to circumvent ShipTo's platform or payment system
• Leaving fraudulent or malicious reviews
• Non-payment for completed jobs
• Any violation of these Terms or our General Terms & Conditions

10. Disclaimer of Warranties

ShipTo does NOT guarantee:

• That you will receive bids on your job
• The quality, safety, or reliability of any Transporter
• The accuracy of Transporter profiles or reviews
• Successful completion of your transport job
• That Transporters have adequate insurance or licenses

You are responsible for vetting and selecting Transporters, and you use the Platform at your own risk.

11. Contact & Support

For questions or issues related to your customer account: